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Survey per SMS: customer survey system
Survey per SMS targets key players in various industries to help promote usage of an SMS
based systems. Ideally they structure Joint Ventures with relevant role players which
should result in quicker times to market, enhanced exposure & higher volume sign-ups. This
ultimately allows them to decrease monthly service fees, due to increased volumes.
A major advantage of Survey per SMS is that no additional administration is needed to register
the response. The system is completely automated ensuring immediate data/statistics availability
and hence saving administrative costs. It is also possible to provide a value adding service to
your customers by means of a website, where opinions of others may be viewed on certain issues
on a national/international basis.
You can encourage your target public to participate in the survey by sponsoring
prizes. Participants will be charged a Premium Rated amount to register a response, with the
knowledge that they are being entered into the competition draw. Using a premium rated number
the different operators share revenue with the service provider (us) for every SMS
received. We have developed our own revenue share model in turn and provide you with a
percentage of the revenue that was made on your survey. Using our unique revenue share
model you'd be able to cover the costs for the sponsored prize and possibly even, make an
additional profit!
Standard Surveys
Survey per SMS allows 7 different standard types of surveys to be completed. These surveys are
ideal to use with mediums such as TV, Radio, Magazines, Newspapers etc. You simply register your
survey online and within minutes your target public is able to respond via SMS. The survey per SMS
system does everything for you, performing validity checks for every SMS received and calculating
results instantly without creating any additional administration. The results are available
immediately which can then be easily shared with your target public should you wish to do so.
They can even access the survey results via SMS by SMSing "?" followed by the keyword!
Advanced Surveys - Customer feedback per SMS
The Customer Feedback per SMS system will easily determine existing consumer satisfaction levels
for your company and highlight potential areas of improvement without creating any additional
administration! Branches will receive SMS feedback forms with predefined questions, allowing
customers to provide feedback regarding their experience via SMS. No administration is needed
to register the response!
You can register Groups and Branches/Sections to further help classify your responses. Group
Managers will be able to login to their accounts, allowing them to view feedback applicable to
their Group and also associated Branches. Branch managers in turn will be able to login to their
account to view customer feedback for their Branches. This allows for distributed data
management/responsibility.
The system also includes an advanced notification functionality. The relevant Branch/Group or
Head office Manager can immediately be notified via SMS or Email (or both) should a specific
response be received (for example poor service). You're even able to customize the return SMS
that is automatically sent to the customer depending on the type of response received!
If you're happy with the feedback you can even go one step further and allow your customers to
view your results online! Simply provide them with your Survey ID and tell them to log on to
www.surveypersms.com or alternatively place a link on your website which will automatically
direct them to your survey results!
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